Privacy Policy隐私政策

1. Overview1. 概述

Lightning Ticketing Pty Ltd (ACN 699 137 490) respects the privacy of customers, prospective customers, business partners and website visitors. This policy explains the types of personal information we may handle and how we use, protect and respond to requests about that information.Lightning Ticketing Pty Ltd（ACN 699 137 490）尊重客户、潜在客户、商业合作伙伴和网站访客的隐私。本政策说明我们可能处理的个人信息类型、使用和保护方式，以及如何回应相关请求。

2. Information we may collect2. 我们可能收集的信息

Depending on how you interact with us, we may collect:根据您与我们的互动方式，我们可能收集：

• identity and contact details such as name, phone number, email address and social-media contact;姓名、电话、邮箱和社交媒体联系方式；
• event interests, city, preferred ticket category and customer-service enquiries;感兴趣的演出、城市、票档偏好和客服咨询；
• order, payment-status and ticket-fulfilment records when you purchase through an approved sales process;通过获准销售流程购买时产生的订单、付款状态和出票记录；
• business contact information supplied by promoters, venues, suppliers or other partners;主办方、场馆、供应商或其他合作伙伴提供的商务联系信息；
• basic technical information required to deliver and secure the website.网站正常运行和安全所需的基础技术信息。

3. How we use information3. 信息使用方式

We may use personal information to respond to enquiries, provide ticket-related customer service, process or support authorised transactions, communicate event updates, manage customer relationships, measure campaign attribution, prevent fraud, keep records and meet legal or regulatory obligations.我们可能使用个人信息回复咨询、提供票务客服、处理或支持获准交易、发送演出更新、维护客户关系、衡量推广归属、防范欺诈、保存记录及履行法律或监管义务。

4. When information may be shared4. 信息共享情形

We may share information only where reasonably necessary with service providers, payment providers, ticketing platforms, promoters, venues, professional advisers, regulators or law-enforcement bodies. The recipient and purpose depend on the relevant event and transaction. We do not represent that a third party is our partner unless that relationship has been expressly confirmed.仅在合理必要的情况下，我们可能与服务商、支付机构、票务平台、主办方、场馆、专业顾问、监管机构或执法部门共享信息。具体接收方和目的取决于相关项目与交易。除非合作关系已明确确认，我们不会将任何第三方描述为合作伙伴。

5. Security and retention5. 安全与保存

We take reasonable steps to restrict access to customer and business information and retain it only for operational, dispute-resolution, accounting, legal or regulatory purposes. No internet or storage system is completely secure, and we cannot guarantee absolute security.我们采取合理措施限制客户及商务信息的访问，并仅为运营、争议处理、会计、法律或监管目的保存信息。任何网络或存储系统都无法保证绝对安全。

6. Direct marketing6. 直接营销

Where permitted, we may send event or service information through channels such as email, messaging applications or social media. You may ask us to stop direct marketing at any time. We will take reasonable steps to action an opt-out request.在获准情况下，我们可能通过电子邮件、即时通讯工具或社交媒体发送演出或服务信息。您可以随时要求停止接收直接营销，我们将采取合理措施处理退订请求。

7. Website storage and analytics7. 网站存储与分析

This version of the website stores only a language preference in your browser. It does not currently use advertising cookies or third-party analytics. This policy will be updated before additional analytics, advertising or form-processing technology is enabled.当前版本仅在浏览器中保存语言偏好，不使用广告Cookie或第三方分析工具。如未来启用分析、广告或表单处理技术，我们会提前更新本政策。

8. Access, correction and complaints8. 访问、更正与投诉

You may contact us to request access to or correction of personal information we hold about you, to withdraw a marketing consent, or to raise a privacy concern. We may need to verify your identity before acting on a request.您可以联系我们，申请访问或更正我们持有的个人信息、撤回营销同意或提出隐私问题。处理请求前，我们可能需要核验您的身份。

9. Contact9. 联系方式

LIGHTNING TICKETING PTY LTD
ACN 699 137 490
Victoria, Australia
partnerships@lightningticketing.com